Claims Specialist II

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $44 - $77 / hour

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Guide customers through the claims process • Investigate and process claims for vehicle and other property damage and moderate bodily injury • Focus on accurate and efficient claims handling to prevent unnecessary expense • Provide high-quality customer service throughout the claims process • Review and explain coverage details and the claims process • Set reserves for anticipated expenses • Arrange vehicle inspections and rental authorizations • Address customer inquiries and concerns • Obtain information from involved parties and witnesses by phone, email, text, and letter • Review law enforcement reports and gather additional evidence, including dash cam and surveillance video • Assess facts of loss and determine liability • Identify and escalate high-risk files, significant indemnity exposure, or suspected fraud • Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims • Work with legal counsel for represented claimants and unrepresented parties • Coordinate with other departments and collaborate with teams to support shared customers

🎯 Requirements

• High school diploma or equivalent • Bachelor’s degree preferred • 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience • 6-12 months’ claims adjusting experience, preferred • Prior experience working in a remote environment is a plus role • Must be able to maintain a sedentary position for extended periods • Must be able to communicate electronically and telephonically with team members, customers, and external parties • Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods • Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system • Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment • Must be able to grasp, open, and close drawers, filing cabinets, and other equipment • For remote work, reliable high-speed internet service supporting day-to-day responsibilities, with minimum 25 Mbps download speed • Dedicated workspace, free from distractions

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more. • 8 weeks of paid training • Reliable high-speed internet service requirement for remote work • Dedicated workspace, free from distractions