Claims Specialist – Mechanical Protection

🕒 May 18

🇺🇸 United States – Remote

💵 $44.5k - $77.9k / year

⏰ Full Time

🟢 Junior

📋 Claims Specialist

🚫👨‍🎓 No degree required

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

💸 Finance

👥 B2C

Insurance • Finance • B2C

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer. • Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources. • Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average. • Provides customer service to callers with questions about filing a claim or to dispute claims. • Responds to incoming calls from agents and policyholders. • May provide direct quotes over the telephone. • Interprets and communicates all guidelines effectively. • May process quotes and send information to third party inspectors to aid investigation. • Consistently handles and processes calls in a detailed and accurate manner. • Consistently provides superior customer service.

🎯 Requirements

• High School diploma or equivalent required (may include specialized automotive repair vocational courses.) • Pertinent state adjuster licenses are required • A minimum of one Automotive Service Excellence (ASE) certificate must be maintained • At least 6 months experience as a Claims Specialist Trainee through the in-house training program. • Or equivalent combination of education and/or experience • Experience to handle mechanical protection claims normally is acquired through auto technician experience and/or service department service writer experience.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more