Property Claims Examiner II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.8k - $142.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Investigate and resolve Homeowners claims of moderate complexity promptly and efficiently • Document claims with photographs, measurements, recorded interviews, file notes, and repair estimates • Use imagery and advanced video technology to collaborate with onsite vendors and insureds and identify damage from a virtual setting • Compare investigation facts against policies to determine coverage and extend or deny coverage as appropriate • Establish reserve amounts within prescribed settlement authority limits • Negotiate claim settlements and recommend claims exceeding authority limits to a supervisor • Communicate with insureds and/or representatives by phone, email, text, and written communication • Adhere to Department of Insurance requirements • Prioritize responsibilities and manage claims workload, progress, and expenses through resolution • Direct, monitor, and review files handled by independent adjusters when needed • Perform other assigned functions

🎯 Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience. • Ability to obtain state specific property claims licensing, as required. • Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both • Prior experience using estimating software like Xactimate. • Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation • Clear and professional communication, both written and verbal • 3-5+ years equivalent industry experience is preferred • Ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims • Comfortable with and adaptable to new technology and business tools • Ability to transition between various methods of inspection, including video or photo, to write a damage estimate • Strong organizational, time management, and prioritization skills • Ability and willingness to work flexible work shifts and overtime, as needs arise • Must be able to work standard hours Monday-Friday 8am-5pm PT

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Reasonable accommodations for qualified individuals with disabilities