Property Claims Examiner II

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $76.8k - $142.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Investigate and resolve moderately complex Homeowners claims promptly and efficiently • Document claims with photographs, measurements, recorded interviews, file notes, and repair estimates • Use imagery and advanced video technology to collaborate with onsite vendors and insureds • Virtually inspect and estimate losses caused by fire, water, weather, or other unexpected events • Compare investigation facts against policies to determine and extend or deny coverage • Establish reserves within settlement authority limits • Negotiate claim settlements and recommend claims exceeding authority limits to supervisors • Communicate with insureds and representatives via phone, email, text, and written correspondence • Adhere to Department of Insurance requirements • Prioritize responsibilities, manage claims workload, and monitor progress and expenses through resolution • Direct, monitor, and review files handled by independent adjusters when needed • Complete required formal property claims training

🎯 Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience • Ability to obtain state specific property claims licensing, as required • Must successfully participate in and complete formal property claims training program • Prior experience using estimating software like Xactimate • Experience in a related field: property claims, customer service, construction, restoration, or mitigation • Clear and professional written and verbal communication • Ability to work independently with limited or no supervision • Ability to investigate, evaluate, write damage estimates, negotiate, and resolve property claims • Comfort with and adaptability to new technology and business tools • Ability to transition between video and photo inspection methods • Strong organizational, time management, and prioritization skills • Ability and willingness to work flexible shifts and overtime as needed • 3–5+ years equivalent industry experience preferred • Bilingual skills and/or prior military experience are a plus

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401(k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more • Reasonable accommodations for qualified individuals with disabilities