Property Claims Examiner II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.8k - $142.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

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Mercury Insurance

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1962

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

Mercury Insurance is a leading provider of insurance products, focusing on protecting individuals and their assets with a commitment to privacy and customer service. The company operates through independent agents and offers a range of insurance services including auto, home, and other personal insurance products. Mercury Insurance prioritizes the security of personal information and compliance with privacy laws, ensuring that customer data is handled with care and only shared when necessary for account servicing or as legally required.

📋 Description

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. • Document claims with photographs, measurements, recorded interviews as needed, repair estimates, and thorough file notes. • Use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates virtually. • Compare investigation facts against the policy to determine coverage and extend or deny coverage as appropriate. • Establish reserve amounts within prescribed settlement authority limits and negotiate claim settlements. • Recommend claims exceeding personal authority limits to a supervisor for approval. • Communicate with insureds and/or their representatives by phone, email, text, and written communication to resolve issues and ensure customer satisfaction. • Adhere to Department of Insurance requirements. • Prioritize responsibilities, manage claims workload, monitor progress and expenses, and resolve inventory to conclusion. • Direct, monitor, and review files handled by independent adjusters when needed. • Perform other assigned functions.

🎯 Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience. • Ability to obtain state specific property claims licensing, as required. • Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both • Have prior experience using estimating software like Xactimate. • Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation • Are known for clear and professional communication, both written and verbal • Are bilingual and/or have prior military experience is a plus • 3-5+ years equivalent industry experience is preferred • Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims • Have a passion for outstanding customer service • Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate. • Be comfortable with and adaptable to new technology and business tools • Be able to seamlessly transition between various methods of inspection, including video, or photo, to write a damage estimate • Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes. • Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise.

🏖️ Benefits

• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more