Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
Patient Access Representative
🔥 12 hours ago
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Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
📋 Description
• Serve as the first point of contact for patients while representing Mercy's customer service standards, compassion, mission, and values • Facilitate patients' entrance into Mercy facilities • Schedule patient visits • Register patients • Verify benefits • Complete pre-certification and financial clearance, including pre-visit collection • Obtain and accurately populate patient data in patient records • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements • Collaborate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
🎯 Requirements
• 1–3 years of clerical and customer service experience preferred • Experience with medical terminology and insurance plans preferred • High School diploma required • Some college helpful • Effective oral and written communication skills • Excellent telephone etiquette • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies • Strong organizational skills and attention to detail • Ability to work under stress, meet deadlines, and complete daily assignments accurately • Knowledge and experience with various computer systems • Ability to use a 10-key calculator and computer keyboard • Ability to push, pull, and/or lift 50 lbs regularly • Ability to stand and walk for prolonged periods during each shift • Ability to grip, reach, bend, kneel, twist, and squat
🏖️ Benefits
• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period
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