Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
Patient Access Representative
🔥 0 minutes ago
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Mercy
10,000+ employees
Founded 1886
🏥 Healthcare
🤝 Non-profit
🧘 Wellness
💰 Grant on 2025-05
Healthcare • Non-profit • Wellness
Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.
📋 Description
• Serve as an initial point of contact for patients • Facilitate patient entry into Mercy facilities • Schedule patient services • Register patients • Verify benefits • Complete pre-certification and financial clearance, including pre-visit collection • Obtain and enter accurate patient data into patient records • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies • Communicate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies • Deliver customer service consistent with Mercy's mission, values, and service standards
🎯 Requirements
• High School diploma required • 1–3 years of clerical experience and customer service experience preferred • Experience with medical terminology and insurance plans preferred • Ability to communicate effectively orally and in writing • Excellent telephone etiquette • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies • Exceptional attention to detail • Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies • Certifications: None
🏖️ Benefits
• Day-one comprehensive health coverage • Vision coverage • Dental coverage • Paid time off (PTO) • Tuition reimbursement/support • Employer-matched retirement funds • Supportive, collaborative community • Opportunities to pioneer new models of care • Opportunities to work with advanced technology and innovative procedures
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