Patient Services Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Mercy

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

🤝 Non-profit

🧘 Wellness

💰 Grant on 2025-05

Healthcare • Non-profit • Wellness

Mercy is a large, community-focused nonprofit health system that operates hospitals, clinics, urgent and convenient care centers, and telehealth services. It offers patient-facing services including appointment scheduling, billing and payment options, provider directories, patient portals, multilingual support, community health education, and care coordination, with a mission-driven focus on improving health and wellness across the communities it serves.

📋 Description

• Schedule all aspects of patient care, including registration, referrals, procedures, and surgeries • Perform patient benefit assessment • Verify insurance • Complete pre-certification, pre-authorizations, and pre-determination for services • Manage referrals • Document and upload patient information and appropriate documentation to EPIC • Perform patient financial account service duties • Carry out duties consistently with Mercy’s mission, values, and Service Standards

🎯 Requirements

• High School Diploma or Equivalent • Minimum of 1 year medical/clerical experience involving customer service required • Proficiency in computers, typing and Microsoft Office • Excellent customer service skills • Strong oral and written communication skills • Ability to interact with customers of all ages in a tactful and pleasant manner • Knowledge of medical terminology • Knowledge of practices involving patient scheduling, pre-authorization, pre-certification, referral processes, and coordination of services related to insurance verification • Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred • Excellent verbal communication skills • Ability to work in a complex environment with varying points of view • Comfortable with ambiguity, good decision-making and judgment capabilities, and attention to detail • Ability to prioritize work and handle a variety of tasks simultaneously • Excellent interpersonal skills and ability to interact professionally with individuals from diverse backgrounds • Two years combined experience in prior authorization and scheduling preferred • Knowledge of and experience using an Epic RC/EMR system preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Tuition support • Matched retirement plans for team members working 32+ hours per pay period • Caring, collaborative team environment • Opportunities to shape the future of healthcare through innovation, technology, and compassion • Growth opportunities

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