Restoration Sales – Emergency Response Coordinator

🔥 35 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merit Restorations

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🛡️ Insurance

📦 Logistics

🏨 Hospitality

Insurance • Logistics • Hospitality

<Merit Restorations> is a full‑service property restoration contractor specializing in emergency response and recovery for residential and commercial properties affected by fire, water, storm, and mold damage. They provide 24/7 emergency services including water extraction, structural drying, fire and smoke cleanup, storm repair, mold remediation, asbestos removal, demolition, and reconstruction, and work with insurance carriers to streamline claims and repairs. Merit emphasizes rapid response, comprehensive remediation, and restoring properties and peace of mind for homeowners and businesses.

📋 Description

• Respond immediately to fire, water, mold, storm, and catastrophic property losses • Assess damage on site and present emergency mitigation and restoration services • Guide distressed property owners through next steps with clarity, confidence, and compassion • Secure signed work authorizations and contracts in high-pressure situations • Educate customers on the insurance process and position Merit as their trusted partner • Convert emergency leads into signed jobs through on-scene sales execution • Track close rates, signed agreements, and pipeline activity • Document site visits, photos, notes, and customer interactions in HubSpot and DASH CRM systems • Build relationships with first responders, plumbers, emergency trades, property managers, and insurance adjusters • Represent Merit on scene for property owners and industry partners • Participate in community outreach and referral-network development • Handoff signed jobs to Project Managers and mitigation teams • Coordinate dispatch and coverage with other Emergency Response Coordinators for 24/7 response • Communicate to ensure a seamless transition from sales to production • Perform or assist with basic emergency services such as board-ups when required • Safely operate in active loss environments, including damaged or hazardous conditions

🎯 Requirements

• Prior experience in restoration, construction, insurance, or outside sales preferred • Proven ability to perform in fast-paced, high-pressure environments • Strong verbal and written communication skills • Comfortable gathering, documenting, and relaying critical information to adjusters, Project Managers, and clients • Willingness to learn the restoration industry quickly if not already experienced • Compassionate and emotionally intelligent; able to connect with people in crisis • Calm, focused, and decisive under pressure • Confident presenting value and asking for commitment • Accountable; owns numbers, follows through, and communicates clearly • Energetic, driven, and comfortable working independently in the field • Self-motivated, disciplined, and results-driven, with strong organizational skills and excellent follow-through • Solid decision-making skills with the ability to own outcomes • Availability for 24/7/365 emergency response • Valid driver’s license with a clean driving record • Physically capable of operating in the field, including lifting up to 25 lbs and exposure to weather, debris, and active loss environments • Able to access damaged structures when required • Evening, weekend, overnight, and holiday availability is required • Willingness to cover emergency leads within the assigned region and support team coverage as needed • Primary coverage region includes Northern Virginia and West Virginia

🏖️ Benefits

• 401(k) - match up to 4% • Dental insurance • Health insurance (medical coverage details provided during initial interviews and onboarding) • Life insurance • Vision insurance • Flexible PTO • Company Vehicle and Fuel Card • Company Phone (and all other necessary IT equipment) • Performance-based compensation with real upside for driven performers