Client Success Manager

🕒 May 26

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Metergy Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

⚡ Energy

🏠 Real Estate

🤝 B2B

Energy • Real Estate • B2B

Metergy Solutions is your full-service submetering partner, offering comprehensive solutions for property managers and developers. The company specializes in improving building marketability and net operating income through efficient submetering of utilities such as electricity, water, gas, and thermal energy. Metergy Solutions provides residents with the tools to monitor and control their energy costs, ensuring a streamlined management experience for both building managers and occupants.

📋 Description

• Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders. • Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations. • Collaborate with the Onboarding team to support implementations, create risk mitigation strategies. • Work jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution. • Provide timely responses to client inquiries, in coordination with internal teams. • Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering. • Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights • Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion. • Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs. • Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience. • Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity.

🎯 Requirements

• University/College preferred or equivalent work experience in related field • Minimum of 5 years’ experience in a customer service role with a business-to-business focus • Effective executive presence • Excellent written and verbal skills • Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities • Strong decision making and analytical skills • Proficiency with MS Office, specifically Word, Excel and PowerPoint • Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset

🏖️ Benefits

• Excellent health coverage and life insurance benefits – no waiting period! • Company-paid Long-Term Disability and Basic Life Coverage • Flexible Spending Account (FSA) options • 401K plan with immediate company match • Generous Paid Time Off Plan plus 10 paid holidays • Summer hours to enjoy the weather • Regular Social events - happy hours, summer & holiday parties, & more