Customer Success Manager, Enterprise

🕒 April 1

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Method Financial

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔌 API

💳 Fintech

💸 Finance

API • Fintech • Finance

Method Financial is a company that provides connectivity to consumer credit and liability accounts. It enables end-to-end refinance experiences, real-time account data access, and one-click checkout. Method offers APIs and SDKs for developers to integrate financial account connectivity, facilitating secure and instant links between users’ financial accounts without needing login credentials. The company focuses on transferring balances, initiating payments, and providing data for refinancing, debt management, and payment solutions across financial institutions. Method Financial is also recognized for its innovative solutions in the fintech industry, supported by significant venture funding and industry awards.

📋 Description

• Own a portfolio of Method’s most strategic enterprise customers, managing multi-phase implementations, usage ramp, and renewals • Drive projects forward with strong organization, urgency, and attention to detail—ensuring timelines are met and stakeholders stay aligned • Build and maintain executive-level relationships, translating customer strategy and business drivers into successful outcomes on Method’s platform • Identify risks early and proactively navigate challenges to keep accounts on track toward expected growth and retention • Communicate clearly across technical and non-technical audiences, helping customers understand and adopt Method’s APIs effectively • Partner cross-functionally with internal teams and collaborate seamlessly with a wide range of stakeholders to deliver a strong customer experience • Stay curious and informed on fintech trends and emerging technologies to better support customers and uncover new opportunities

🎯 Requirements

• 5–8+ years in enterprise customer success or technical program management; you've owned accounts with multi-phase implementations and multi-year contract cycles. • You've sat across the table from SVP and VP-level counterparts and held the room. • You think like a program manager: you own timelines, anticipate risks, and know that your job is to drive outcomes, not facilitate them. • You're commercially fluent: you understand how ramp, retention, and expansion connect to revenue, and you use that framing to prioritize. • You've worked on complex technical products — APIs, developer infrastructure, or enterprise SaaS with genuinely long implementation cycles. • You can review an ROI analysis, understand what it means for the customer, and build a narrative around it without needing to build the model yourself. • You're willing to be on-site with customers.