Founding Customer Success

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🕒 March 18

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Vitalize Unlimited

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🧘 Wellness

🛒 Retail

Health • Wellness • Retail

Vitalize Unlimited is a health and wellness company that focuses on providing a wide range of nutrition and wellness products. They aim to empower individuals to improve their health through innovative solutions, including supplements and dietary guidance, promoting a holistic approach to well-being.

📋 Description

• Own customer outcomes and ROI • Define, track, and communicate ROI across all customers (time savings, financial impact, operational outcomes) • Ensure executives understand and can clearly articulate the value Vitalize delivers • Anchor value during renewals, expansions, and moments of risk • Personally manage several large enterprise accounts with CNOs, CFOs, CIOs, CHROs, and operational leaders • Ensure the right stakeholders are engaged at the right times with the right narrative • Maintain executive-level trust from implementation through steady state • Design and implement a customer health framework that blends usage, ROI, and executive sentiment • Build the operating cadence for renewals, upsells, and expansions • Partner closely with Deployments to maintain continuity of executive relationships and ensure strong documentation • Work closely with the Customer Ops team on escalations, trends, and recurring issues • Get hands-on when situations are complex or high-stakes • Use frontline signals to inform executive conversations and long-term strategy • Enable Customer Ops to focus on execution by owning the broader success narrative

🎯 Requirements

• You’ve managed large enterprise accounts and navigated complex, multi-stakeholder executive relationships • You’ve owned or directly influenced renewals, expansions, and ROI conversations • You’re a clear, confident communicator who can hold the room with senior executives • You’re data-driven and comfortable building systems, dashboards, and frameworks from scratch • You’re calm under pressure, high-judgment, and comfortable making hard calls • You thrive in ambiguity and prefer ownership over instruction • You’re excited to start hands-on and grow a function over time

🏖️ Benefits

• Offers Equity