Help Desk Technician

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🏄 California – Remote

🏄 California – Remote

⏳ Contract/Temporary

🟢 Junior

💻 IT Support

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MetroSys, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

IT Solutions • Staffing • Managed Services

MetroSys, Inc. is a company that offers a wide array of technology and staffing solutions. The company specializes in IT solutions, technology and infrastructure services, data migration, data protection, and managed services. Additionally, MetroSys provides staffing solutions to create a flexible workforce, offering talent search, referrals, and payrolling services. The firm prides itself on challenging the status quo and employs a team-oriented approach to solve complex business challenges. MetroSys aims to connect clients with experienced professionals and industry veterans in information technology.

📋 Description

• Provide Tier 1 technical support for end users via ticketing systems, phone, email, and remote support tools. • Troubleshoot and resolve issues related to: Microsoft 365 applications and services • Windows 11 operating systems • MacBook and Dell endpoint devices • User account access and authentication • Basic endpoint and application issues • Administer user accounts and permissions within JumpCloud. • Support password resets, account provisioning, deprovisioning, and user lifecycle activities. • Assist with endpoint monitoring, patching, and device management through JumpCloud. • Support Microsoft Entra ID-connected environments and assist with identity-related troubleshooting. • Document incidents, requests, and resolutions within the ticketing platform. • Escalate complex issues to senior technical teams when appropriate. • Assist with workstation deployments, hardware replacements, and onboarding activities. • Support continuous improvement efforts related to service delivery and user experience.

🎯 Requirements

• 1–3 years of experience in a Help Desk, Service Desk, or Desktop Support role. • Experience supporting: Microsoft 365 • Windows 11 • End-user devices and peripherals • Familiarity with: User account administration • Password management • Basic identity and access management concepts • Strong troubleshooting and customer service skills. • Excellent written and verbal communication abilities. • Ability to prioritize and manage multiple support requests effectively.

🏖️ Benefits

• Competitive salary • Benefits package