Field Service Specialist – Process Analytics

🔥 0 minutes ago

🥔 Idaho, Montana, +2 more states – Remote

🥔 Idaho – Remote 🦬 Montana – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Metrohm USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏭 Manufacturing

🔬 Science

⚕️ Healthcare Insurance

Manufacturing • Science • Healthcare Insurance

Metrohm USA is a leading provider of high-precision instruments and solutions for chemical analysis. The company specializes in analytical chemistry, offering a diverse range of products including titration systems, ion chromatography, and spectroscopy equipment. Metrohm USA is committed to delivering exceptional customer service and support, ensuring that clients have access to the most advanced technologies and applications for their analytical needs.

📋 Description

• Install, commission, maintain, troubleshoot, and repair Metrohm process analytical systems • Diagnose and resolve customer instrumentation, application, and product-related issues • Perform preventive maintenance, inspections, upgrades, and system optimization activities • Conduct equipment testing and verification • Review schematics, wiring diagrams, technical drawings, and service documentation • Build and maintain strong customer relationships through responsive, professional service • Understand customer processes, operational requirements, and application needs • Evaluate customer challenges and recommend practical technical solutions • Deliver refresher training and operational support to end users • Investigate, document, and track service activities, equipment issues, and application concerns using Metrohm service management tools • Maintain accurate service records and report documentation • Identify opportunities to improve service quality, operational efficiency, and customer experience • Support quality initiatives and best practices across the service organization • Mentor and support developing Field Service Specialists • Share technical knowledge, troubleshooting techniques, and best practices • Assist with onboarding and technical development initiatives • Travel frequently to customer sites within the assigned territory; overnight, national, and international travel may be required

🎯 Requirements

• Associate degree in Process Analytical Instrumentation, Instrumentation Technology, Electronics, Engineering Technology, or a related technical discipline; or equivalent combination of education and experience • Minimum four (4) years of experience supporting process analytical instrumentation or industrial instrumentation systems • Strong electrical, electronic, and mechanical troubleshooting skills • Ability to read and interpret electrical schematics, technical diagrams, and service documentation • Strong analytical and problem-solving abilities • Excellent verbal and written communication skills • Ability to work independently in customer-facing environments • Preferred experience supporting process analyzers and instrumentation within semiconductor manufacturing, refining and petrochemical facilities, chemical manufacturing, or industrial process environments • Strong chemistry background and understanding of analytical measurement principles • Experience with analyzer calibration, process optimization, root cause analysis, and complex technical troubleshooting • OSHA Area Council Basic Safety Training certification or comparable industrial safety training • Must pass pre-employment background check, education and employment verification, 10-panel drug screening (including marijuana), and have a clean driving record

🏖️ Benefits

• Medical, dental & vision coverage • Company-paid life & disability insurance • 401(k) with company match • Tuition reimbursement • Paid vacation, sick, personal, and holiday time • Supportive, growth-oriented team culture • Tools, training, and team support