Field Service Technician – Laboratory Equipment

🔥 18 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $63k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Metrohm USA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🏭 Manufacturing

🔬 Science

⚕️ Healthcare Insurance

Manufacturing • Science • Healthcare Insurance

Metrohm USA is a leading provider of high-precision instruments and solutions for chemical analysis. The company specializes in analytical chemistry, offering a diverse range of products including titration systems, ion chromatography, and spectroscopy equipment. Metrohm USA is committed to delivering exceptional customer service and support, ensuring that clients have access to the most advanced technologies and applications for their analytical needs.

📋 Description

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites • Troubleshoot and repair instrumentation issues as needed • Provide technical support to customers in person, by phone, email, and Microsoft Teams • Document service activities and maintain service records • Build and maintain positive relationships with customers and internal partners • Manage and prioritize service requests across a large geographic territory • Attend training programs at Metrohm USA headquarters in Tampa, Florida • Travel regularly within the assigned southern California territory, including overnight travel approximately 40% of the time • Periodically travel outside the territory to support customers and colleagues in other regions

🎯 Requirements

• Strong mechanical aptitude and troubleshooting skills • Ability to test, diagnose, and repair technical equipment • Excellent organizational and time-management skills • Strong customer service and communication skills • Ability to work independently while collaborating effectively with internal teams • Valid driver's license and ability to travel throughout the assigned territory • Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field preferred • Laboratory experience, including familiarity with laboratory equipment and practices preferred • Previous technical service, maintenance, or field service experience preferred • Experience traveling for work preferred • Successful completion of a pre-employment background check • Employment and education verification • 10-panel drug screening, including marijuana testing

🏖️ Benefits

• Medical, dental, and vision insurance • Company-paid basic life insurance • Company-paid disability coverage • 401(k) with generous company match • Paid time off • Paid company holidays • Company vehicle • Company laptop • Company cell phone • Quarterly incentive bonus with annual earnings potential of up to $1,000 • Training programs at Metrohm USA headquarters in Tampa, Florida