Product Designer, Salesforce

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MetroStar

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

MetroStar is a Virginia-based IT digital services and solutions provider with a legacy of over two decades. The company specializes in serving government agencies by offering advanced technology solutions, including artificial intelligence, digital experience, application modernization, and enterprise IT. MetroStar is committed to transforming how people, agencies, and tech enthusiasts connect in the digital age and plays a significant role in supporting federal agencies, the defense and intelligence communities, and sectors like agriculture and healthcare. They provide their services through collaboration with agencies like the Air Force and USDA, aiming to propel government missions and enhance digital transformation.

📋 Description

• Design user-centered experiences for Salesforce-based recruiting applications and workflows. • Conduct user research, stakeholder interviews, workshops, and discovery sessions. • Develop journey maps, process flows, wireframes, mockups, prototypes, and design specifications. • Translate complex recruiting and business requirements into intuitive user experiences and streamlined workflows. • Collaborate with Product Leads, Salesforce Developers, Business Analysts, Army stakeholders, and end users throughout the product lifecycle. • Define and document user stories, acceptance criteria, and experience requirements for Agile development. • Evaluate platform capabilities and improve usability, accessibility, and user satisfaction. • Leverage AI-enabled tools and design technologies to accelerate design and enhance user experiences. • Design AI-driven experiences using Salesforce Einstein, Agentforce, automation, and predictive analytics. • Maintain design systems, component libraries, style guides, and interface standards. • Conduct usability testing, analyze feedback, and recommend product improvements. • Create visualizations and design artifacts for technical and non-technical audiences. • Ensure compliance with Army, DoD, accessibility, and security requirements. • Present design recommendations to program leadership and stakeholders. • Contribute to program deliverables, performance metrics, and continuous improvement initiatives.

🎯 Requirements

• Bachelor's degree in an applicable field plus one full academic year of graduate education in a specialized field; OR bachelor's degree in a specialized field plus two years of relevant experience; OR bachelor's degree in any field with at least three years of specialized experience. • Ability to obtain and maintain a Public Trust security clearance. • Experience designing user experiences, user interfaces, workflows, or digital products for enterprise systems. • Knowledge of human-centered design, design thinking, and user research methodologies. • Experience creating wireframes, prototypes, journey maps, mockups, process flows, and design documentation. • Familiarity with Salesforce platform capabilities and user experience considerations. • Experience gathering and translating customer requirements into actionable design solutions. • Experience collaborating within Agile teams and supporting iterative product development. • Understanding of accessibility, usability, and responsive design best practices. • Experience leveraging AI tools for research, content generation, prototyping, workflow optimization, or user experience improvements. • Knowledge of AI-enabled Salesforce capabilities, including Einstein or Agentforce, preferred. • Strong analytical, critical thinking, and problem-solving abilities. • Excellent written, verbal, facilitation, and presentation skills. • Ability to communicate with technical teams, business stakeholders, and senior leadership. • Ability to operate independently and present solutions to complex problems. • Attention to detail while balancing mission priorities, timelines, and stakeholder expectations. • Must verify identity and eligibility to work in the United States upon hire.

🏖️ Benefits

• Performance-based bonuses • Company-paid training and/or certifications • Referral bonuses • Health, dental, and vision insurance • 401(k) retirement plan with company match • Paid time off (PTO) and holidays • Parental Leave and dependent care • Flexible work arrangements • Professional development opportunities • Employee assistance and wellness programs