Account Manager – Long Term Care Pharmacy

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Managed Health Care Associates, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

💊 Pharmaceuticals

☁️ SaaS

🤝 B2B

Pharmaceuticals • SaaS • B2B

Managed Health Care Associates, Inc. is a healthcare services and software company that helps alternate-site health care providers manage costs, improve operational efficiencies, and grow their businesses. It provides group purchasing for pharmaceuticals, medical products, business products and food service; pharmacy operating software; rebate processing; prior authorization and reimbursement solutions; data analytics and benchmarking; clinical consulting and software; and legislative affairs and vaccine buying group services for long-term care pharmacies, senior living, specialty and infusion pharmacies, home medical equipment providers and other alternate site care providers.

📋 Description

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication • Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates • Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics • Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts • Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty • Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals • Identify opportunities to upsell or cross-sell additional products or services to existing clients • Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts • Ensure client satisfaction and retention by delivering a high level of service and support • Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively • Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction • Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers • Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research • Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met • Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation • Coordinate with the finance team to manage account receivables and ensure timely payments • Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records • Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field • 2–5 years of account management or sales experience, preferably in post-acute care or long-term care pharmacy • Proven success meeting or exceeding sales targets and driving client retention and growth • Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor • Demonstrated ability to identify and execute upsell/cross-sell opportunities within existing accounts • Solutions-oriented mindset with the ability to troubleshoot client issues, including reimbursement and contract challenges • Solid business acumen with the ability to interpret data, market trends, and client performance to inform strategy • Strong communication and collaboration skills; able to work cross-functionally to deliver results • Proficiency with CRM systems and Microsoft Office (especially Excel) to track activity and analyze performance • Highly organized, self-directed, and comfortable managing a territory in a fast-paced, client-facing environment • Professional presence with a strong customer-first approach and commitment to delivering value

🏖️ Benefits

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options • Teledoc access • Fitness Reimbursement • Commuter Benefit Plan • Access to an Employee Assistance Program (EAP) • Paid vacation and sick time • Your birthday day off and a floating holiday • Paid Parental Leave • 401K with a match • Employee Stock Purchase Plan • Life Insurance, short-term & long-term disability insurance • Access to financial and legal advisors • Tuition Reimbursement • E-learning programs • Ongoing Team Trainings • Paid volunteer time-off • Donation matching