Certified Peer Specialist – Warmline

Job not on LinkedIn

🕒 September 4

🌪️ Kansas – Remote

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⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 30%

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Logo of Mental Health Association of South Central Kansas

Mental Health Association of South Central Kansas

201 - 500 employees

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Mental Health Association of South Central Kansas is dedicated to empowering individuals and families in their community to achieve optimal mental health and wellness. They offer a range of services including counseling for children, adults, and seniors, as well as housing support, case management, and services for veterans. Their mission emphasizes education, advocacy, and service, striving to create a just and healthy society where all individuals are treated with respect and have the opportunity to reach their full potential.

📋 Description

• Provide telephone support and resource information to Warm Line callers • Refer callers to community resources when appropriate • Refer crisis calls to COMCARE CRISIS through a 3-way calling feature • Complete required documentation for all calls received during the shift • Report situations and concerns during the shift to on-call Warm Line support staff • Meet departmental deadlines for documentation and electronic timesheets • Attend required department staff meetings, agency meetings, and trainings • Notify the supervisor appropriately about absences and ensure work is covered • Work flexibly when needed • Maintain effective professional interactions with peers, callers, supervisors, and staff • Demonstrate effective listening, diplomacy, tact, and receptiveness to constructive feedback • Handle new assignments, procedural changes, and changing business requirements • Complete assigned work accurately and meet deadlines

🎯 Requirements

• Must identify as a Peer • Required to have an agency phone and laptop • Interest in providing telephone support • Demonstrated problem-solving skills • Oral and written communication skills sufficient to interact effectively with callers and staff • Availability to attend all required training sessions • Willingness to work a minimum of one shift per week after successfully completing training • Ability to sit for an extended period of time • Manual dexterity to operate the telephone and computer

🏖️ Benefits

• Part-time employment • Reasonable accommodation for essential job functions

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