Certified Peer Specialist – Warmline

Job not on LinkedIn

🔥 2 hours ago

🌪️ Kansas – Remote

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⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

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Logo of Mental Health Association of South Central Kansas

Mental Health Association of South Central Kansas

201 - 500 employees

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Mental Health Association of South Central Kansas is dedicated to empowering individuals and families in their community to achieve optimal mental health and wellness. They offer a range of services including counseling for children, adults, and seniors, as well as housing support, case management, and services for veterans. Their mission emphasizes education, advocacy, and service, striving to create a just and healthy society where all individuals are treated with respect and have the opportunity to reach their full potential.

📋 Description

• Provide telephone support and resource information to Warm Line callers • Refer callers to community resources when appropriate • Refer crisis calls to COMCARE CRISIS through the 3-way calling feature • Complete required documentation on all calls received during the shift • Report situations or concerns during the shift to on-call Warm Line support staff • Meet department deadlines for documentation and electronic timesheet submission • Attend required staff meetings, agency meetings, and trainings • Maintain appropriate attendance and notify the supervisor of absences • Work flexibly when needed • Collaborate with team members and keep them informed • Handle difficult situations using diplomacy and tact • Demonstrate effective listening and respond to constructive feedback • Complete assigned work accurately and meet deadlines

🎯 Requirements

• Must identify as a Peer • Required to have an agency phone and laptop • Interest in providing telephone support • Problem-solving skills • Oral and written communication skills sufficient to interact effectively with callers and staff • Availability to attend all required training sessions • Willingness to work a minimum of one shift per week after successfully completing training • Ability to sit for an extended period of time • Manual dexterity to operate the telephone and computer

🏖️ Benefits

• Agency phone and laptop provided/required for the role • Required training sessions • Reasonable accommodation for job functions, as applicable

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