Service Technician

Job not on LinkedIn

🔥 1 hour ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $32 - $38 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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MiCROTEC - Innovating Wood

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

⚡ Energy

🌾 Agriculture

Manufacturing • Energy • Agriculture

MiCROTEC is the global technology and market leader in intelligent wood characteristics recognition for optimizing the use in the wood processing industry. Founded in 1980, the company specializes in multi-sensor quality scanners that enhance the processing of wood, logs, and lumber. Through innovative technologies, including 360° computer tomography X-ray log scanning, MiCROTEC strives to streamline and optimize wood utilization in a sustainable manner.

📋 Description

• Customer Support & Troubleshooting: Field support calls and emails, assisting customers with mechanical, electrical, and software issues. • Provide remote troubleshooting and on-site maintenance visits to optimize system performance. • Document customer interactions, service reports, and issue resolutions in Asana, ActivityDB, and ServiceNow. • System Calibration & Maintenance: Conduct system testing, calibration, and performance verification during service visits. • Perform scheduled maintenance and software/hardware upgrades on customer sites. • Assist with building and configuring new compute stacks for system installations and upgrades. • Process Improvement & Documentation: Create and update installation and service project tracking in Asana. • Provide feedback for continuous improvement of troubleshooting tools and service processes. • Technical Collaboration & On-Call Support: Collaborate with engineering, installation, and manufacturing teams to resolve escalated issues.

🎯 Requirements

• Strong mechanical, electrical, and networking knowledge. • Excellent customer service and problem-solving skills. • Ability to manage time effectively and handle multiple service requests. • Proficiency in computer hardware troubleshooting, networking setup, and software tools. • Technical degree preferred (Mechanical, Electrical, Networking). • 2+ years of experience in system installation, field service, or industrial automation. • Experience in a sawmill or planer mill environment (preferred).

🏖️ Benefits

• Health insurance • Flexible work hours • Professional development opportunities