Operations Manager

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Meridian Investigative Group, Inc.

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51 - 200 employees

Meridian Investigative Group, Inc. offers unrivaled investigative services by utilizing highly qualified investigators and trained professionals. We are confident that our employees have the ability to handle your investigation from start to finish while providing superior service to our clients and the insurance industry.All Meridian Investigative Group, Inc. employees utilize state-of-the-art technology (wireless internet, laptop computers, spy/covert cameras, and high end video cameras) to complete real-time field investigations while maintaining communication with our clients and management staff.Our mission is to be a leader in our industry with our primary focus on clients'​ needs and proven results. By providing a superior product and outstanding customer service we hope to forge true partnerships with our clients, while helping them achieve their goals in the most efficient and cost effective way possible. We are committed to integrity, honesty and hard work. We are always mindful of our goal: to serve our valued clients with their best interests in mind.

📋 Description

• Assign cases to investigators and vendors based on availability, location, experience, client requirements, and operational needs. • Monitor active investigations and provide direction throughout the life of each assignment. • Ensure investigations are conducted according to company procedures, client instructions, applicable laws, and professional standards. • Direct investigative strategy to maximize opportunities for obtaining activity video, interior video, and impact video. • Responsible for maximizing video capture opportunities and improving departmental video capture performance through effective case assignment, investigative direction, coaching, and operational oversight. • Ensure investigators remain focused on obtaining the strongest possible video evidence while staying within legal, ethical, company, and client requirements. • Review case progress and adjust investigative plans when surveillance objectives have not been achieved. • Evaluate assignments and determine when additional surveillance efforts are warranted. • Manage case budgets, investigative resources, and the course and direction of investigations. • Ensure assignments are worked within required timeframes. • Coordinate investigative strategy with investigators and vendors. • Run vehicle registration inquiries and provide investigative support when necessary. • Obtain daily verbal and written updates from investigators and vendors in the field. • Supervise investigators and vendors while investigations are being conducted. • Coach, mentor, and develop investigators and vendors. • Establish and communicate performance expectations. • Evaluate investigator and vendor effectiveness. • Source, evaluate, and onboard new vendors. • Address performance concerns and provide corrective guidance when necessary. • Promote teamwork, accountability, professionalism, and continuous improvement throughout the investigative team and vendor network. • Maintain consistent quality standards across all investigations. • Conduct public records research. • Conduct court records research. • Conduct private records research when authorized. • Search online databases to verify and cross-reference information provided by clients or developed during the investigation. • Conduct social media investigations and online intelligence gathering. • Coordinate with Account Representatives regarding client needs, case requirements, and investigative updates. • Provide operational updates to Account Representatives when necessary. • Assist in maintaining positive client relationships through timely communication, accurate information, and professional service. • Review administrative documentation for accuracy, including timecards.

🎯 Requirements

• Five (5) years of investigative experience in claims investigations, insurance investigations, surveillance investigations, SIU, or a related field. • One (1) to two (2) years of supervisory or management experience preferred. • Bachelor’s Degree in Criminal Justice, Business Management, or related field preferred.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities