Senior Manager, Operations – D2C

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

👗 Fashion

eCommerce • Fashion

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Own daily performance management of all 3PL fulfillment partners, including weekly and monthly business reviews. • Set and enforce SLA standards for inbound receiving, putaway, pick, pack, ship, and returns processing. • Lead root cause analysis and corrective action planning for fulfillment misses, labor shortfalls, and shipping delays. • Drive peak season readiness: volume forecasting, labor staffing, carrier capacity, and contingency planning. • Identify, evaluate, and onboard new 3PL partners as the business scales across US and international markets. • Negotiate operational terms and performance penalties in partnership with Finance and Legal. • Own inventory accuracy across ERP, OMS, and WMS platforms; target 99%+ unit accuracy. • Lead cycle count cadence, reconciliation, and shrink investigation with 3PL and Finance partners. • Partner with Planning on inbound PO receiving, vendor compliance, and exception resolution. • Monitor aged inventory, damage trends, and recall workflows; own write off and markdown recommendations for ops-driven causes. • Oversee daily order flow from order creation through shipment confirmation, including order hold and fraud queues. • Resolve inventory exceptions, address validation failures, split shipment logic, and carrier routing rules. • Build and maintain the operations scorecard: order volume, ship on time, fulfillment accuracy, return rate, freight spend, inventory variance.

🎯 Requirements

• 6+ years of experience in D2C or ecommerce operations, fulfillment, or supply chain, with at least 2 years in a senior or lead capacity. • Proven experience managing 3PL partners and multi node fulfillment networks. • Strong working knowledge of ERP, OMS, and WMS platforms (NetSuite, Shopify, ShipMonk, Flexport, or similar). • Advanced Excel and Google Sheets; comfort with SQL, Looker, or equivalent BI tools is a plus. • Track record of leading cross functional operational initiatives that delivered measurable cost, speed, or accuracy improvements. • Experience with peak season planning in high growth D2C environments. • People leadership experience, including coaching, performance management, and hiring. • Experience supporting international expansion, retail rollout, or new channel launches is strongly preferred.

🏖️ Benefits

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products