Operations Manager

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🏄 California – Remote

🏄 California – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Comtech Telecommunications Corp.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

📡 Telecommunications

🔒 Cybersecurity

🚀 Aerospace

Telecommunications • Cybersecurity • Aerospace

Comtech Telecommunications Corp. is a leading provider of advanced communication solutions that span terrestrial and satellite domains. The company focuses on hybridized connectivity for commercial, military, and general aviation aircraft. With a strong commitment to innovation, Comtech offers a wide range of services including emergency call routing, messaging platforms, and GNSS assistance, catering to markets such as defense, public safety, and telecom.

📋 Description

• Lead and develop a team of Telecom Engineers and Specialists. • Establish operational priorities, workload management, and resource planning. • Provide mentorship, coaching, technical guidance, and career development opportunities. • Manage team performance, objectives, and professional growth plans. • Foster a culture of accountability, collaboration, customer service, and operational excellence. • Oversee operational support for telecommunications infrastructure, including: Ribbon SBC platforms, Oracle SBC platforms, AudioCodes media gateways and SBCs, SIP trunks and carrier interconnections, Legacy PSTN, TDM, and E911 interfaces. • Ensure platform availability, reliability, performance, and security. • Coordinate software upgrades, hardware refreshes, lifecycle management, and vendor support activities. • Provide operational leadership for telecommunications services supporting NG9-1-1 environments. • Support integration with: Emergency Services IP Networks (ESInet), Next Generation Core Services (NGCS), Call Handling Equipment (CHE), Carrier and OSP interconnections. • Participate in interoperability testing, customer migrations, and production cutovers. • Serve as the escalation point for complex telecom incidents and service outages. • Lead root cause analysis efforts and corrective action planning. • Oversee implementation of production changes, upgrades, and maintenance activities. • Ensure adherence to change management processes, operational procedures, and service-level commitments. • Participate in on-call escalation activities when required. • Act as a technical liaison between customers, carriers, vendors, and internal teams. • Support customer escalations, operational reviews, and service improvement initiatives. • Assist with technical reviews, project planning, and deployment activities. • Develop and maintain operational standards, documentation, and best practices.

🎯 Requirements

• 8+ years of telecommunications, voice engineering, or telecommunications operations experience. • 3+ years of leadership, supervisory, or technical team lead experience. • Strong leadership and team management skills. • Excellent communication and stakeholder management abilities. • Strong analytical, troubleshooting, and problem-solving capabilities. • Demonstrated ability to mentor engineers and develop technical talent. • Deep understanding of SIP, RTP, VoIP, and telecommunications protocols. • Knowledge of Session Border Controllers, media gateways, and carrier interconnections. • Understanding of NG9-1-1 architectures, ESInet connectivity, and public safety telecommunications environments. • Familiarity with networking technologies including routing, switching, VLANs, firewalls, and load balancing. • Knowledge of Linux and Windows server environments. • Experience with telecommunications troubleshooting tools, packet analysis, and protocol diagnostics. • Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical field; or equivalent combination of education and experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Professional development opportunities