Customer Service Advocate

🕒 March 17

🏄 California – Remote

🏄 California – Remote

💵 $43.7k - $49.9k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Millennium Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏥 Healthcare

💼 Consulting

⚖️ Legal

💰 Private Equity Round on 2010-11

Healthcare • Consulting • Legal

Millennium Health is an accredited specialty laboratory with over 15 years of experience in drug testing services, helping clinicians monitor the use of prescription medications and illicit drugs, as well as the effectiveness of treatment plans. They process over a million specimens each year, providing real-time analytics on emerging drug use trends and collaborating with organizations like the U. S. Department of Health and Human Services to address the drug overdose crisis. Millennium Health offers urine and oral fluid drug testing, leveraging proprietary data intelligence through their Intellium platform to enhance patient care by providing comprehensive drug testing and data insights.

📋 Description

• Address all calls and cases received in the Service Center • Maintain accurate records of customer interactions and transactions, including action steps taken to resolve issues • Perform outbound calls to obtain information for specimen or billing processing and investigate order issues • Process requests for amended reports, add-on tests, cancellations, and data entry corrections • Access, enter, update, and maintain customer account information in the Laboratory Information System, CRM, and other software platforms • Provide technical support for the MH customer portal • Route calls and cases to appropriate departments • Adhere to HIPAA, confidentiality, compliance, and cybersecurity policies and standards • Process new client registrations, service contracts, customer agreements, and practice update forms • Identify customer training opportunities using subject matter expertise • Build rapport with diverse internal and external customers • Maintain required competencies and perform other assigned duties and special projects

🎯 Requirements

• Associate's degree or equivalent experience required • Minimum of 1-2 years in customer service, or a similar role where ownership of managing the customer experience was emphasized. Healthcare/biotech experience preferred • Advanced customer service, problem-solving, critical thinking, and interpersonal skills with a focus on quality and professionalism • Reliable access to a hard-wired Ethernet connection with an internet plan supporting speeds of at least 1 Gbps • Ability to effectively address heavy inbound calls, Live Chat, and email volume • Ability to follow and adhere to Standard Operating Procedures (SOPs) and/or department policies • Ability to effectively communicate both verbally and in writing with customers, partners, and peers • Strong attention to detail with the ability to find and correct mistakes • Ability to multi-task, prioritize, and follow through on tasks, projects, and assignments • Self-starter, capable of working independently and collaboratively • Flexible and adaptable with changing business needs • Proficient in MS Office (Excel, Word, Outlook, PowerPoint) • Comfortable with the use of telephony systems • Previous experience using Salesforce and/or CRM solution database is a plus • Regular and reliable attendance

🏖️ Benefits

• Medical, Dental, Vision, Disability Insurance • 401k with Company Match • Paid Time off and Holidays • Tuition Assistance • Behavioral and Health Care Resources