Customer Service Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MillenniumSoft Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MillenniumSoft Inc. is a Virginia-based staffing and recruiting firm that provides end-to-end (360-degree) human resources solutions to enterprise and government clients. The company offers contingent/temporary staffing, direct placement of professionals and consultants, in-house HR services, specialized staffing/consulting, and staffing for IT support and application development roles. MillenniumSoft also lists services in quality assurance, project and program management, ERP/CRM implementations, database administration, infrastructure and security maintenance, and other IT-related placements. It serves multiple verticals including communications, manufacturing/mobile application development, IT, financial services, energy, medical devices, healthcare/pharmaceuticals, and media/entertainment; has federal and state government contracting experience; and is E-Verified and WBE-certified in Virginia.

📋 Description

• Provide effective customer service for all external Liberator Medical Supply, Inc. customers • Provide timely and accurate information to customers regarding their order status and/or product information requests • Process customer orders/changes according to established department and intra-departmental policies and procedures • Process customer returns according to established department policies and procedures • Work closely with the Medical Billing department to resolved disputed Billing charges • Provide timely feedback to Customer Service Management regarding service failures or customer concerns • Documenting customer calls within the organizations propriety software systems • Effectively overcoming objections relative to customer cancellations and management escalations • Communication of Liberator Medical Supply's Mission and Core values through an expression and communication of Care and Appreciation to all customers • Partner with Sales Representatives to meet or exceed customer service expectations • Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS • Daily review of the dropped call list • Monitoring Customer Service Rush Board and communicating with operations

🎯 Requirements

• High School Diploma or general education degree (GED) • One to two years related experience and/or training • Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools • Ability to write some external business correspondence • Ability to effectively present information and respond to questions from management, team members, and/or customers • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages • Ability to apply intermediate math skills • Ability to solve practical problems and deal with a variety of variables • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Knowledge of Word Processing software, Excel, Access and/or other database software • Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

🏖️ Benefits

• Ability to work some evening shifts, weekends, and overtime as needed • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions