Customer Support Specialist – 2nd Shift PST, OS log, Customer Support Exp

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🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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MillenniumSoft Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MillenniumSoft Inc. is a Virginia-based staffing and recruiting firm that provides end-to-end (360-degree) human resources solutions to enterprise and government clients. The company offers contingent/temporary staffing, direct placement of professionals and consultants, in-house HR services, specialized staffing/consulting, and staffing for IT support and application development roles. MillenniumSoft also lists services in quality assurance, project and program management, ERP/CRM implementations, database administration, infrastructure and security maintenance, and other IT-related placements. It serves multiple verticals including communications, manufacturing/mobile application development, IT, financial services, energy, medical devices, healthcare/pharmaceuticals, and media/entertainment; has federal and state government contracting experience; and is E-Verified and WBE-certified in Virginia.

📋 Description

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities • Obtain necessary information, attempt to resolve the incident, or escalate if necessary • Delegate pending call-backs to appropriate Customer Support Specialist tiers • Document client’s name, concerns/complaints, facility, and phone number before escalating tickets • Follow necessary Customer Support protocols • Interact with customers in a professional and enthusiastic manner via verbal and written communication • Promptly answer support calls, document, and transfer with a high level of urgency • Accurately document client interaction in a professional manner • Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment • Resolve open tickets and communicate resolution to the client to confirm satisfaction • Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers • Support the field implementation team to successfully complete installations • Coordinate and execute the shipment of parts and supplies to customers

🎯 Requirements

• 1-5 years technical/customer support experience • Ability to review application and OS logs • Excellent customer service skills (written and verbal) a must

🏖️ Benefits

• No degree required