Rapid Response Care Advocate – 24/7 Urgent Patient Support

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $30 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

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Mira Mace

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Mira Mace is a patient advocacy and healthcare navigation service that connects Medicare beneficiaries and other patients with expert care advocates who manage insurance issues, pre-authorization appeals, appointment scheduling, care coordination, and medical-bill review. Advocates are reachable by text or call, create individualized care plans, and work to prevent delays, surprise bills, and gaps in care so patients can more easily access the right in-network providers and in-home support.

📋 Description

• Take already-triaged high-urgency patient cases • Read each case and create an execution plan with ordered, time-sensitive steps • Work the plan using provided resource directories and independently find additional resources when needed • Keep the healthcare operations team updated on progress, blockers, and support needed • Call patients to share progress, clarify information, and provide reassurance • Document every interaction and support activity accurately in the platform • Maintain confidentiality and comply with HIPAA, privacy, and platform standards • Stay responsible for urgent cases through resolution, typically within 2–3 days • Support a 24/7 team covering nights, weekends, and holidays

🎯 Requirements

• Active LPN/LVN license; or Community Health Worker (CHW) certification; or equivalent community health / patient-navigation experience • 2+ years of patient- or community-facing support experience • Working knowledge of the U.S. healthcare system and insurance • Ability to work independently and manage multiple urgent cases simultaneously • Strong documentation skills • Reliable computer, internet, and quiet space for patient calls • Ability to commit at least 20 hours per week • Availability for shifts spanning evenings, weekends, and holidays, plus an overnight on-call rotation • Ability to maintain confidentiality and comply with HIPAA, privacy, and applicable platform standards • Clear phone and written communication skills • Preferred: experience supporting older adults or patients with complex or serious illness • Preferred: experience in urgent or high-tempo settings • Preferred: familiarity with Medicaid and other public programs • Preferred: bilingual — Spanish or another language common among patients served

🏖️ Benefits

• Remote work arrangement • Opportunity to work up to 40 hours/week • Compensation for approved service time, including patient support, documentation, and required administrative communications • Flexible shift availability across evenings, weekends, and holidays