Principal Customer Engineer – Openstack, Kubernetes

🕒 April 29

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Mirantis

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Cloud Computing • Enterprise • SaaS

Mirantis is a company that specializes in container management and cloud infrastructure solutions. It offers a range of products, including Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK), and Mirantis Container Cloud (MCC), which provide enterprise-level Kubernetes and container management platforms. Mirantis also develops tools for secure software supply chains, such as the Mirantis Container Runtime (MCR) and Mirantis Secure Registry (MSR). As an advocate for open source technologies, Mirantis supports various projects and provides resources like Lens Desktop, a popular Kubernetes IDE, and technical support for enterprises adopting cloud-native technologies. Their solutions cater to sectors such as public services, financial services, and broader SaaS and technology services industries.

📋 Description

• Own the technical relationship with a small number of strategic customers (typically 5–8) • Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each • Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way • Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance • Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations • Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements • Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions • Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale • Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base

🎯 Requirements

• 7+ years in a customer-facing technical role (Customer Engineer, Senior Consultant, Principal Support Engineer, SRE embedded with customers, or equivalent) • Demonstrable track record of owning the technical relationship with large enterprise customers and driving expanded adoption of a platform product • Expert-level Kubernetes operating knowledge — cluster lifecycle, networking, storage, security, multi-cluster patterns, and production troubleshooting • Strong Linux systems and networking fundamentals • Strong experience with OpenStack core services including Nova, Neutron, Cinder, Keystone, and Glance • Hands-on knowledge of Neutron networking, including OVS and OVN, VLAN and VXLAN, and SDN concepts • Experience with Cinder storage backends, including Ceph RBD and LVM • Excellent written and spoken English; able to communicate credibly with both senior technical stakeholders and hands-on engineers • Willingness to travel to customer sites as required (expected 20–30%)

🏖️ Benefits

• Professional development and training • Attend conferences and working groups • Customized workstation (macOS, Windows) • A competitive compensation package with strong benefits plan and stock options