Director, Service Delivery

🕒 October 7

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 30%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders • Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards • Lead, coach, and develop Project Managers while fostering accountability, operational excellence, and continuous improvement • Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives • Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations • Partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence • Perform other duties as may reasonably be required in alignment with the purpose of the role

🎯 Requirements

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions • Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations • Proven success managing enterprise-scale customer implementation, transformation, or managed services programs • Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes • Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments • Strong executive-level stakeholder management, customer relationship management, and communication skills • Existing authorization to work in the United States • Visa sponsorship is not available for this role

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Regular team-building company social events

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