Organizational Design Consultant

🕒 October 19

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

👻 Ghost score 25%

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Assess how AI-powered capabilities can be effectively used within the client's Genesys Cloud environment • Evaluate the client's AI roadmap and business requirements • Identify relevant technology capabilities and potential gaps • Define recommendations for knowledge management, operating processes, governance, and organizational ownership • Assess the current organizational structure, roles, responsibilities, and capacity involved in knowledge creation and maintenance • Identify gaps in knowledge management capabilities, ownership, resources, and processes • Develop a RACI matrix covering content creation, review, approval, publication, maintenance, and retirement • Evaluate centralized, federated, and hybrid knowledge management operating models • Recommend suitable operating model options based on client needs and resource constraints • Define role profiles, competencies, and resourcing requirements for knowledge management and AI-related activities • Develop recommendations for transition to the target operating model, including change management, training, communication, and organizational risks • Align operating model, roles, and responsibilities recommendations with the governance framework in collaboration with the Senior PS Consultant

🎯 Requirements

• 8+ years of experience in technology consulting and designing complex technology-enabled solutions • Experience translating business requirements into practical solution approaches and recommendations for AI-enabled or other complex enterprise solutions • Experience with contact center and customer experience (CX) platforms • Genesys Cloud experience preferred • Experience defining roles and responsibilities for AI-enabled services, including virtual agent optimization, content quality, and continuous improvement • Experience developing organizational design deliverables, including RACI matrices, target operating models, role profiles, and transition plans • Experience assessing operating models across multiple business units with shared responsibilities and complex ownership structures • Strong stakeholder management skills, including experience engaging with director-level and executive stakeholders • Eligibility to obtain and maintain a Government of Canada security clearance • Experience designing operating models for knowledge management, content management, and digital service functions preferred • Formal change management certification, such as Prosci or CCMP, or an organizational development qualification preferred • Bilingual English/French proficiency preferred

🏖️ Benefits

• Comprehensive compensation and benefits package • Health insurance • Language courses • Relocation program • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events

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