Senior Full Stack Java Engineer – CX & Contact Center Solutions

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Lead solution architecture and detailed technical design for scalable, secure, and highly available CX and contact center capabilities • Design and develop Java and Spring Boot services, APIs, integration components, and reference implementations • Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript • Define API-first and event-driven strategies, including domain boundaries, contracts, event schemas, versioning, resilience, and data ownership • Design integrations across voice infrastructure, digital channels, messaging applications, routing engines, contact center platforms, CRM, WFM, identity, knowledge, recording, analytics, and enterprise applications • Design and evolve carrier-grade voice and communications capabilities using FreeSWITCH, Kamailio, SIP, WebRTC, and Twilio or comparable CPaaS platforms • Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps • Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability • Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions balancing quality, time, and cost • Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance • Lead technical discovery, proof-of-concept work, platform assessments, modernization planning, and production-readiness reviews • Collaborate with client stakeholders, Product, Architecture, QA, DevOps, Security, Operations, and vendors to govern delivery and resolve critical technical issues

🎯 Requirements

• 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications • Expert-level hands-on experience with Java, Spring Boot, microservices, REST APIs, persistence, security, testing, and performance engineering • Strong expertise in Angular or React and TypeScript • Practical familiarity with Node.js • Strong knowledge of voice infrastructure and real-time communications, including SIP, RTP, WebRTC, FreeSWITCH, Kamailio, session control, media handling, and telephony troubleshooting • Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering • Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design • Experience with AWS services and Amazon Connect is preferred • Hands-on experience with contact center or CX platforms and customer routing and engagement concepts • Excellent communication skills, technical documentation, and client-facing workshop facilitation • Experience designing digital-channel and messaging applications is nice to have • Experience designing routing engines for voice and digital interactions is nice to have • Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is nice to have • Exposure to WFM processes and integrations is nice to have • Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is nice to have • Practical experience with AI-assisted software development or AI-enabled solutions is a plus

🏖️ Benefits

• Competitive compensation and benefits package • Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events