Senior Operations Manager, AI

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $136k - $162k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Mission Lane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

💳 Fintech

🏦 Banking

👥 B2C

Fintech • Banking • B2C

Mission Lane is a financial services company that focuses on providing accessible credit options for individuals, particularly those underserved by traditional financial institutions. They offer the Mission Lane Visa® Credit Card, which allows applicants to see if they are approved without impacting their credit score. The company aims to support members on their financial journeys through education and tools that promote healthy financial habits, ensuring that millions of Americans have access to the resources they need to build credit and improve their financial situations.

📋 Description

• Own Mission Lane's operations AI agenda from strategy through execution • Develop and deliver an AI Operations strategy from the ground up • Identify problems where meaningful AI solutions exist and evaluate vendors • Work with cross-functional teams across Product, Engineering, vendors, and Operations to execute it • Measure success based on outcomes that matter, including cost, quality, and customer experience

🎯 Requirements

• 5+ years of program or project management experience • 5+ years of operations leadership, including contact center or customer operations • Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments • Structured, data-driven problem solver with a bias for action • Comfortable owning an agenda without a playbook and earning executive trust through the work • Ability to travel approximately four times a year for two to five days at a time.

🏖️ Benefits

• Health/dental/vision insurance options • Paid time off • 401(k) match • Monthly wellness stipend • Disability coverage • Paid parental leave • Flexible spending account (for childcare and healthcare) • Life insurance • Remote-first work environment