Customer Experience and Business Operations Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

⚙️ Business Operations

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mission Telecom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1983

📡 Telecommunications

🤝 Non-profit

🌍 Social Impact

Telecommunications • Non-profit • Social Impact

Mission Telecom is a nonprofit telecommunications provider dedicated to delivering affordable broadband solutions to social impact organizations, schools, and libraries. By leveraging the country's largest and fastest 5G network, Mission Telecom ensures that nonprofits can focus on their missions with reliable and secure internet access. The company offers a range of connected devices, account management services, and a commitment to social impact, enabling communities to engage effectively and equitably in the digital landscape.

📋 Description

• Respond to support requests from nonprofits, schools, and libraries across multiple channels and work each issue through resolution • Help customers set up devices and services, and troubleshoot hardware, software, and connectivity problems • Escalate technical issues to internal teams and partners and follow up with customers until the issue is resolved • Document customer interactions accurately in the CRM • Follow up on customer satisfaction (CSAT) survey responses and close the loop with each customer • Onboard new accounts and train customers on products and services • Process orders and account transactions and coordinate shipping and logistics for larger or more complex orders • Complete required account compliance steps, such as eligibility verification and customer documentation • Set up and document customer experience workflows in CRM and account management tools • Review processes and recommend changes that save time or improve the customer experience • Coordinate with external partners to understand customer needs and resolve service issues • Track call disposition, ticket volume, and customer satisfaction, and prepare regular reports for the Senior Manager of Operations • Perform other duties and responsibilities as assigned

🎯 Requirements

• 2 or more years of customer support experience in technology, telecommunications, education, libraries, nonprofits, government, or related fields • Experience helping customers troubleshoot technology products or services by phone or in writing • Experience working in a CRM or ticketing system and keeping accurate records • Comfort working with data, including tracking metrics, spotting trends, and putting together simple reports • Clear, friendly communication with customers who may not be technical • Ability to work independently, manage your time, and set priorities in a remote, fast-changing environment • Must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

🏖️ Benefits

• 14 paid holidays per year • Occasional paid travel