Director, Personal Lines Client Care

🕒 August 17

🇨🇦 Canada – Remote

💵 $100k - $130k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mitch Insurance Brokers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1948

🛡️ Insurance

💸 Finance

🤝 B2B

Insurance • Finance • B2B

Mitch Insurance Brokers is a Canadian insurance brokerage (operated by Mitchell & Whale Insurance Brokers Ltd. ) that partners with more than 70 insurers to offer a wide range of personal and commercial insurance products. Family-owned since 1948, the brokerage provides auto, home, business, motorcycle, boat, life, travel, pet, cyber and other specialty coverages, along with online quotes, broker support and claims services, primarily serving customers in Ontario and positioning itself as consumer-focused and transparent.

📋 Description

• Design and implement a modern, efficient, and scalable personal lines client service model • Take full ownership of client care operations • Identify operational inefficiencies and implement solutions to improve service quality and client satisfaction • Monitor and analyze service performance metrics • Use data and insights to optimize processes and drive results • Develop actionable strategies to enhance customer experience and client retention • Ensure compliance, operational rigor, and accountability • Collaborate with leadership to align service initiatives with business strategy • Build high-performing, engaged teams and inspire exceptional client experiences

🎯 Requirements

• At least 10 years of leadership experience in insurance service operations, ideally in personal lines • Deep understanding of P&C insurance markets, carrier relationships, and compliance standards • Ability to independently analyze complex challenges and implement scalable solutions • Strong analytical and logical problem-solving skills • Experience using data and technology to optimize operations • Track record of driving operational excellence and measurable business outcomes • Exceptional people leadership skills • Talent for building high-performing, engaged teams • Bachelor’s degree • Additional insurance education is a definite asset

🏖️ Benefits

• Eligibility for a performance bonus • Flexible work environment • Choice to work remotely from anywhere in Canada or from the Durham Region office • Inclusive, diverse and inspiring environment • Recruitment accommodations available upon request