District Aftersales Manager

🔥 0 minutes ago

⛰️ Colorado, Utah – Remote

⛰️ Colorado – Remote ⛷️ Utah – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Mitsubishi Motors North America, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

🚗 Transport

🛍️ eCommerce

Transport • Automotive • eCommerce

Mitsubishi Motors North America, Inc. is a leading automotive manufacturer focused on designing and producing a range of vehicles, including SUVs, sedans, and electric vehicles. They offer various models such as the Outlander PHEV, Outlander, Eclipse Cross, and Mirage, catering to diverse consumer preferences. With a commitment to quality and innovation, Mitsubishi Motors North America also emphasizes customer service through special offers, financing plans, and certified pre-owned vehicle programs.

📋 Description

• Regularly communicate with and visit dealer partners, serving as a consultant to Mitsubishi Motors dealer partners on Aftersales operations in the District. • Review dealer partner financial statements, systems, and other reporting to proactively identify and recommend opportunities in process, throughput, staffing, service facilities, parts and service marketing, customer relations, and other best practices. • Assist dealer partners in “operational troubleshooting,” helping to resolve problems and challenges, including working with external vendors and internal teams. • Drive Aftersales performance for both MMNA and dealer partners in the District by consulting with dealer partners how to achieve and exceed profitability targets and improve customer experience.

🎯 Requirements

• 5+ years of professional exempt level automotive retail/wholesale experience. • Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc. • Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty. • Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies. • Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership. • Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality. • Must maintain a valid unconditional driver’s license and an approved driving record.

🏖️ Benefits

• Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans. • Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required. • This position comes with an assigned vehicle, contingent upon a satisfactory driving record. • Benefit from our 401(k) with Company match and annual contributions based on years of service. • Access professional development opportunities, including training, tuition reimbursement, and employee resource groups. • Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options. • Experience our collaborative workspace where ideas flow freely.