Care Technician

🔥 13 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Mixlab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💊 Pharmaceuticals

🛍️ eCommerce

💰 $20M Series A on 2021-08

Pharmaceuticals • Pets • eCommerce

Mixlab is a modern, full-service veterinary pharmacy offering compounded, commercial, and over-the-counter medications for animals of all sizes across the United States. The company focuses on delivering high-quality, personalized care with a commitment to fast and free delivery of medications. Mixlab serves a wide range of veterinary patients including companion animals, equine, wildlife, and zoo animals, providing tailored care through custom compound medications and a wide variety of flavor options. Their service is renowned for its friendly customer care, efficient delivery, and attention to detail, often including personal touches such as toys and notes with shipments. Mixlab is dedicated solely to veterinary needs, ensuring a unique pharmacy experience for pets and their owners.

📋 Description

• Manage inbound and outbound calls while providing quality customer service and using effective communication • Answer 50-70 incoming calls per 8-hour shift • Process new and refill prescription orders • Fax and/or call veterinarians for refill requests • Check voicemail and return customer calls • Collaborate with pharmacists and other colleagues to ensure effective and efficient customer service • Inform patients of tracking status on their orders • Check and verify invoices/charges • Scan and file orders in appropriate folders • Read and understand prescription orders • Navigate multiple internal computer systems

🎯 Requirements

• You must be a certified Pharmacy Technician in the state of TEXAS • You have experience working in a data processing, fulfillment, or retail role. Veterinary experience is a plus. • You have a customer-focused (and in our case, a pet-focused!) mindset • You thrive in a fast-paced work environment • You are able to remain in a stationary position (sitting/standing) for prolonged periods of time • You are able to move boxes holding medications weighing up to 25lbs • You have excellent communication skills - both written and verbal - and are a collaborative, team-player • You have an all-hands-on-deck attitude with an ability to remain calm and excel under pressure • You have the ability to learn and adapt to new processes and procedures • You constantly strive to “wow” clients and patients • You have a strong sense of ownership and accountability • You are scrappy and resourceful • You’re not afraid of wearing multiple hats - you pitch in to help the team when necessary • You have flexibility to work nights, weekends, and holidays • MUST LOVE PETS!

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements