Service Technician – Data Centers

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🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Smardt Chiller Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚡ Energy

🏢 Enterprise

Manufacturing • Energy • Enterprise

Smardt Chiller Group is a global leader and pioneer in manufacturing high-efficiency, oil-free chillers. With over 25 years of experience, Smardt specializes in oil-free centrifugal technology that features magnetic bearings, enhancing both chiller efficiency and reducing maintenance costs by eliminating the need for lubrication. The company offers a comprehensive and customizable line of air, water, and evaporatively-cooled oil-free chillers tailored for various industries, including data centers, hospitals, pharmaceutical manufacturing, and more. Smardt's chillers are known for energy efficiency, with a performance that is 20% to 50% greater than conventional oil-lubricated chillers. This focus on energy efficiency and reliability supports its widespread application across marine, government, and industrial sectors worldwide. The company maintains a robust global presence with installations in thousands of facilities.

📋 Description

• Provide technical support and field service on indoor and outdoor Smardt chillers. • Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance. • Service and troubleshoot chillers in the field, either within the local market or while traveling as required. • Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts. • Interact with customers to provide guidance on the operation and maintenance of their equipment. • Diagnose and resolve customer operational problems accurately and professionally. • Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards. • Participate in the monitoring and maintenance of chiller systems. • Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs. • Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues. • Ensure all tools, testing devices, and equipment are maintained in good and safe working order. • Ensure repairs and maintenance for testing equipment are performed in a timely manner. • Provide customers with appropriate recommendations regarding repair or replacement of existing equipment. • Promote add-on work or service agreements where appropriate to support customer needs. • Utilize technical support available through head office when additional troubleshooting assistance is required. • Complete service documentation, reports, and administrative requirements accurately and on time. • Follow all company safety standards, customer site requirements, and applicable regulatory requirements. • Assist head office and management with other related duties as required.

🎯 Requirements

• Minimum of four (4) years of HVAC field service experience. • Chiller service experience required or strongly preferred. • Experience with Turbocor and/or magnetic bearing systems is considered an asset. • Experience performing startup, commissioning, troubleshooting, warranty work, maintenance, and field repairs. • Experience working directly with customers in a technical service or field service environment. • High school diploma or equivalent required. • Technical school diploma, HVAC certification, or equivalent technical training preferred. • EPA certification required, where applicable. • Valid driver’s license with an acceptable driving record required. • Additional state, local, trade, or customer-site certifications may be required based on assigned duties, work location, or applicable law. • Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components. • Strong troubleshooting and diagnostic abilities. • Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation. • Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively. • Ability to use computer systems, mobile applications, remote connection tools, and service software to complete documentation and access technical information. • Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

🏖️ Benefits

• Health and dental benefits from day one. • 401(k) plan with up to 6% employer match. • Training and professional development programs. • Annual performance reviews and career advancement opportunities. • A collaborative global environment with opportunities for growth. • The opportunity to be part of a dynamic and growing business in a sustainable industry.