Customer Value Architect III

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mixpanel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Mixpanel is a data analytics company that provides tools for turning data into decisions. It offers a comprehensive platform that allows users to acquire new insights into their product and marketing efforts through self-serve data analysis, session replay, and unified data across business units. Mixpanel's solutions enable companies to visualize data in intuitive dashboards, integrate various data sources, and connect with major CDPs for seamless analytics integration. With a focus on empowering teams to make data-driven decisions, Mixpanel serves over 20,000 companies, supporting them in growing their businesses through effective use of data.

📋 Description

• Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure • Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most • Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates • Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both • Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel • Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early • Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer • Triage product questions and issues, solving what you can and routing the rest to the right team • Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data • Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team

🎯 Requirements

• Experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience • A track record of managing relationships across a range of stakeholders, from business partners to technical teams • The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders • Experience turning product usage into a clear story about customer outcomes and ROI • Comfort building and running adoption plans that tie daily work to a customer's larger goals • Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots • A collaborative approach to working across account teams and internal partners to move plans forward • Good judgment for prioritizing which accounts and actions need attention first • Bonus: Background in product analytics, growth, or data-driven product development • Bonus: Experience in a technical advisory or professional services capacity • Bonus: Familiarity with analytics instrumentation, event tracking, or data tooling

🏖️ Benefits

• Comprehensive Medical, Vision, and Dental Care • Mental Wellness Benefit • Generous Vacation Policy & Additional Company Holidays • Enhanced Parental Leave • Volunteer Time Off • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break