Customer Success Manager

Job not on LinkedIn

🕒 April 2

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Good People Group by Eyal Shani

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

👥 B2C

🍽️ Food & Beverage

Hospitality • B2C • Food & Beverage

The Good People Group by Eyal Shani is a dynamic restaurant group founded by Eyal Shani and Shahar Segal in 2008 in Israel. The group focuses on creating unique dining experiences that engage and captivate customers, with a diverse range of concepts including North Abraxas, Miznon, HaSalon, Malka, Port Said, Beit Romano, Teder, and Mirage. It has successfully expanded internationally, opening numerous locations, including in major cities like New York, Las Vegas, and Paris. The group is known for its innovative approach to dining, emphasizing ephemeral experiences over consistency, and has received accolades such as Michelin stars for its restaurants.

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term success. • Lead client onboarding, ensuring a smooth transition and proper training on the companys products or services. • Monitor client usage and engagement, proactively identifying areas where they need additional support or training. • Develop strong relationships with clients to understand their business goals and help them achieve success with the product. • Address and resolve customer concerns and technical issues in a timely and professional manner. • Collaborate with sales, product, and support teams to ensure customer needs are met. • Conduct regular check-ins, quarterly business reviews, and client feedback sessions to improve customer experience. • Identify upsell and expansion opportunities by recognizing additional needs clients may have. • Maintain accurate records of customer interactions in CRM software.

🎯 Requirements

• 2-5 years of experience in a Customer Success, Account Management, or Client Services role. • Strong English communication skills (both written and verbal). • Proven ability to build and maintain strong customer relationships. • Problem-solving mindset with excellent troubleshooting skills. • Experience working with CRM tools (Salesforce, HubSpot, or similar). • Ability to work independently and manage multiple client accounts. • Strong organizational and time-management skills. • Reliable high-speed internet connection and ability to attend video meetings as needed.

🏖️ Benefits

• Equal Opportunity Statement: We are proud to be an equal opportunity employer and encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.