Corporate Operations Manager – Certificates of Insurance (COI)

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $93.1k - $173.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Conduct discovery for Certificates of Insurance work identified for offshore transition • Assess current-state COI workflows, servicing activities, and client-facing requirements to support transition planning • Support solutioning for transition design, service readiness, and offshore role alignment • Lead implementation activities and transition coordination for the offshore COI process • Provide subject matter expert support during setup, go-live, and stabilization • Review contracts and insurance requirements to help define process expectations, risk considerations, and offshore handling guidelines • Interpret coverage requirements and support process design for accurate certificate issuance • Monitor BAU performance, service quality, process adherence, and client service outcomes • Create and maintain SOPs, job aids, process maps, and knowledge articles related to COI issuance and servicing • Enable training and knowledge transfer for offshore teams to ensure readiness and sustained performance • Support system conversions, workflow updates, and process changes impacting the COI function • Drive standardization, efficiency, and continuous improvement across the certificate process • Manage stakeholder communication for assigned processes and transition milestones

🎯 Requirements

• College degree or equivalent education, training, and work-related experience • Seven or more years of Property & Casualty insurance experience required • Demonstrated in-depth experience issuing Certificates of Insurance in a client-facing environment • Strong knowledge of contract review, insurance requirements, and coverage interpretation • Experience supporting or leading operational transitions, process improvement, or service delivery initiatives • Experience working with or supporting offshore operations teams preferred • Strong understanding of service quality, risk awareness, and process controls in insurance operations • Leadership experience with the ability to influence and coordinate across servicing teams, business stakeholders, and offshore partners • Highly effective written, verbal, communication, and facilitation skills • Proven ability to act with responsiveness, urgency, and professionalism while managing multiple priorities and driving results • Strong documentation and process management skills, including SOP and knowledge article development • Ability to provide strategic input while also executing detailed implementation and transition activities

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities