Offshore Business Process Operations Manager – EH&B

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🔥 1 minute ago

🏈 Alabama, New York, +1 more states – Remote

🏈 Alabama – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $93.1k - $173.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Business Operations

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

💸 Finance

Finance • Consulting • Insurance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Conduct discovery for identified work targeted for offshore transition • Support solutioning for transition design and service readiness • Lead implementation activities and transition coordination • Provide subject matter expert support during setup, go-live, and stabilization • Monitor BAU performance, service quality, and process adherence • Create and maintain SOPs, job aids, and knowledge articles • Enable training and knowledge transfer for offshore teams • Support system conversions and process changes • Drive standardization, efficiency, and continuous improvement • Manage stakeholder communication for assigned processes

🎯 Requirements

• College Degree or equivalent education, training and work-related experience • Seven years of experience in Employee Benefits and Health Insurance industry • Leadership experience • Highly effective written/verbal communication and facilitation skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Strength in providing strategic level input with the ability to influence others at all levels of the organization • Life & Health Insurance License (a plus) • Knowledge of Employee Health and Benefits specific systems and applications (a plus)

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities