Senior Operations Specialist

Job not on LinkedIn

🕒 June 12

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🤠 Texas – Remote

💵 $74.6k - $139.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Marsh McLennan

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1871

⚖️ Legal

📣 Marketing

💸 Finance

Legal • Marketing • Finance

Marsh McLennan is a leading professional services firm that operates in the areas of risk, strategy, and people. With over 85,000 employees worldwide, the company encompasses four main businesses: Marsh, offering insurance broking and risk management; Guy Carpenter, providing reinsurance and capital strategies; Mercer, specializing in health, wealth, and career consulting; and Oliver Wyman, focusing on strategy, economic, and brand consulting. Marsh McLennan is committed to fostering an inclusive culture, empowering its employees, and delivering innovative solutions to clients globally.

📋 Description

• Serve as a subject matter expert for the Certificates of Insurance process and related operational activities • Support onshore and offshore teams with COI questions, issue resolution, and process guidance • Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance • Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing • Assist with implementation activities, transition support, and project work related to the offshore COI function • Support setup, go-live, and stabilization efforts for transitioned COI work • Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes • Assist in delivering training and knowledge transfer sessions for offshore and onshore team members • Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness • Help identify process gaps, trends, and improvement opportunities within COI workflows • Partner with leadership on standardization, efficiency, and continuous improvement initiatives • Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence • Help monitor adherence to established processes, service expectations, and quality standards

🎯 Requirements

• College Degree or equivalent education, training and work-related experience • Property & Casualty Insurance License • Five years of experience within the insurance industry • Experience handling Complex Certificates of Insurance • Ability to read contracts and insurance policies • Highly effective written and verbal communication skills • Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products • Ability to work without direct supervision

🏖️ Benefits

• Generous time off, including personal and volunteering • Tuition reimbursement and professional development opportunities • Hybrid work • Charitable contribution match programs • Stock purchase opportunities