Client Management Associate

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70.4k - $88k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Modern Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

⚕️ Healthcare Insurance

🧘 Wellness

💰 $74M Series D on 2021-02

B2B • Healthcare Insurance • Wellness

Modern Health is a comprehensive mental health care platform that provides a global standard for equitable services worldwide. They offer a wide range of mental health support for employees, family care, and healthcare providers through self-guided tools and crisis care, aiming to boost productivity and prevent burnout. Modern Health partners with employers, consultants, and health plans to integrate mental health benefits into the workplace, addressing long-term needs, reducing absenteeism, enhancing operational efficiency, and improving well-being. Their evidence-based solutions cater to a wide array of mental health concerns, promoting personalization and accessibility to culturally centered care globally.

📋 Description

• Provide frontline client support via Zendesk: respond to client questions and requests, triage and escalate as needed, leverage and improve macros/knowledge base content, and surface patterns and insights to drive timely, accurate resolutions. • Partner closely with the Rev Ops Associate to maintain, monitor, and enhance automated client journey programs that enable clients to self-serve. • Monitor customer health using data-driven metrics to identify and escalate risk, and uncover opportunities within accounts. • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health. • Manage escalations and complex client needs with patience, professionalism, and clear communication. • Organize and lead client product demos for members to drive understanding and engagement. • Support the SMB Client Manager by preparing data, insights, and materials for client conversations and strategic reviews.

🎯 Requirements

• 2+ years in a support agent or similar client support role at a technology or healthcare company • East Coast based (Eastern Time) • Experience working with cross-functional groups and senior stakeholders across Client Success, Sales, Operations, Finance, Tech, Marketing, etc. • Excitement for building processes around new challenges: you enjoy problem-solving, have a keen attention to detail, and are motivated to drive ongoing team improvement • Demonstrated ability to operate autonomously in a fast-paced environment, taking initiative with a strong sense of urgency. • Strong interpersonal, relationship-building, and listening skills • Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT).

🏖️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance • High Deductible Health Plan with Health Savings Account (HSA) option • Flexible Spending Account (FSA) • Access to coaches and therapists through Modern Health's platform • Generous Time Off • Company-wide Collective Pause Days • Parental Leave Policy • Family Forming Benefit through Carrot • Family Assistance Benefit through UrbanSitter • Professional Development Stipend • 401k • Financial Planning Benefit through Origin • Annual Wellness Stipend to use on items that promote your overall well being • New Hire Stipend to help cover work-from-home setup costs • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more • Monthly Cell Phone Reimbursement