Customer Service Representative

Job not on LinkedIn

🕒 July 9

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $12 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Assists customers with transportation questions and concerns • Schedules, modifies, and cancels reservations as requested • Obtains and documents details of customer complaints and concerns • Ensures all relevant customer information is accurately documented • Attends required meetings and adheres to company policies and procedures • Maintains acceptable attendance and punctuality standards • Ensures accurate trip data entry and documentation • Maintains a polite, professional, and courteous demeanor at all times • Demonstrates commitment to producing high-quality work • Refers unresolved customer grievances to appropriate departments for further investigation and resolution • Promotes a positive and collaborative working environment • Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage • Participates in additional projects or duties as assigned

🎯 Requirements

• High School Diploma preferred • 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience • Excellent customer service and interpersonal skills with the ability to work independently and as part of a team • Ability to quickly learn new technology and processes. • Understand and follow complex instructions • Ability to accurately type at least 35 words per minute

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post--Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)