Dispatcher

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🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Assists Transportation Providers with transportation-related questions and concerns. • Manages scheduling tasks, including modifying and canceling reservations per provider requests. • Documents and investigates complaints or incidents, ensuring detailed records are maintained. • Responds to provider concerns and refers unresolved grievances for further review. • Ensures accurate entry of trip-related data. • Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips. • Answers the Transportation Provider call line with professionalism and courtesy. • Participates in required meetings and other assigned duties or projects.

🎯 Requirements

• High School Diploma or General Education Degree (GED) required. • Zero (0) plus years of experience, or equivalent combination of education and/or experience. • Strong verbal and written communication skills, with a customer-focused demeanor. • Excellent active listening and interpersonal skills. • Basic computer proficiency, including Microsoft Word, Excel, and Outlook. • Ability to work independently and collaboratively within a team. • Composure under pressure, maintaining professionalism during high call volumes. • Detail-oriented with excellent organizational skills. • Positive attitude and passion for delivering exceptional customer experiences. • Ability to quickly learn new systems and follow complex instructions. • Demonstrated accuracy in data entry.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)