Health Navigator, Monitoring

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Engage daily with clients and teammates to build and sustain positive and productive working relationships. • Monitor device readings and high-volume medical alert alarms with genuine concern. • Contact clients to determine whether further intervention or assistance is required. • Manage inbound calls and all incoming alarm signal activities, taking appropriate action. • Make outbound calls to customers, emergency contacts, and Police/Fire/EMS regarding alarm activities according to standard operating procedures. • Determine response requirements and priorities for situations and health professionals in accordance with established procedures. • Contact individuals by telephone to assess patient alerts by modality. • Follow alert workflows to determine next steps in the call process. • Verify demographics and related data and enter patient information into appropriate systems. • Answer routine inquiries and relay information and messages to health professionals, agencies, departments, and other required parties. • Maintain access to and security of sensitive materials. • Explain products or services and answer customer questions. • Maintain accurate records of contacts, accounts, and orders. • Answer client questions and calls using scripted and non-scripted responses. • Assist with new client enrollment and support existing clients through interdepartmental collaboration. • Interact professionally with clients, Case Managers, and Home Service Representatives. • Troubleshoot devices and report malfunctions for necessary maintenance. • Participate in other projects or duties as assigned.

🎯 Requirements

• High School Diploma required. • Two (2) plus years of related professional or healthcare medical experience. • LPN/CNA/Medical Assistant certification preferred. • Call Center experience preferred. • Or equivalent combination of education and/or experience. • Strong analytical and problem-solving skills. • An energetic pace along with a positive attitude. • Self-motivation and the ability to work independently and with teams. • Proficient in the use of Microsoft Teams, Word, Excel, and Outlook. • Excellent oral and written communication skills. • Proficient in managing multiple tasks at the same time. • Ability to meet the stated physical demands, including extended sitting, frequent telephone/headset/computer use, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)