Provider Relations Manager

Job not on LinkedIn

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $52.9k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Develop and maintain positive and effective working relationships with transportation providers. • Manage provider relationships at a local and regional level. • Identify opportunities for improvement through ongoing provider communication. • Conduct training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc. • Drive performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance). • Partner with Operations’ leadership to drive process improvements that reduce reroutes/missed trips/transportation provider complaints/member abrasion. • Utilize data across multiple systems to identify the root cause and resolve issues. • Create and influence adoption of solutions that improve our provider network and member experience. • Identify, develop, and improve strategies for provider performance management and training process. • Manage projects ensuring project schedule and milestones are met. • Act as a subject matter expert in provider relations, providing guidance and mentorship to junior team members.

🎯 Requirements

• Bachelor's Degree required. • Three (3) plus years of experience. • Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts. • Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels. • Strong problem-solving skills to assist in navigating challenges and find effective solutions. • Have a customer service mindset and the ability to provide a positive experience. • Display solid decision-making and judgment skills relating to provider relationships and problems. • Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook). • Knowledge of LSI proprietary software. • Familiarity in all multiple aspects of non-emergency transportation brokerage.

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)