Service Desk Technician III

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Modivcare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

💰 $525M Post-IPO Debt on 2024-07

Healthcare • Healthcare Insurance • Transport

Modivcare is a company that focuses on simplifying the experience of living with complex healthcare needs by providing a comprehensive suite of supportive care solutions. They specialize in non-emergency medical transportation, personal care, and virtual & remote patient monitoring. Modivcare works closely with Medicaid Plans, State Agencies, Medicare Advantage, SNP Plans, health systems, healthcare professionals, and transportation providers, ensuring that members receive necessary health services. Through innovative technology and data-driven strategies, they address social determinants of health by offering services like quality transportation, chronic care management, meal delivery, and in-home assistance, aimed at optimizing patients' health outcomes and improving their overall experience.

📋 Description

• Responsible for responding to tier III technical support telephone calls, email and electronic requests for the service desk. • Demonstrates sound customer service and telephone etiquette in responding to customer calls or inquiries for service and support. • Analyzes and resolve complex service requests and incidents that have been escalated by the junior level team members. • Utilizes advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting. • Answers Service Desk Support (phone) calls and provide remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issue. • Supports for mobile operating systems as related to business applications. • Provides technical assistance and support for Service Desk Technicians I and II, which includes assisting in new employee orientation, training, work assignments, and schedules. • Maintains self-educated on Microsoft Product Roadmaps

🎯 Requirements

• High School Diploma required. • Two (2) plus years of technical support experience • ITIL v3 Foundation Certification preferred. • Certifications a plus (A+, Net+, and Microsoft MTA/MCSA) • HDI Problem management certifications a plus. • Or equivalent combination of education and/or experience. • ServiceNow experience working within the ITIL Framework with formal Service Management to include but not limited to Incident, Problem, Change and Service Catalog. • Strong understanding of IT best practices and standards. • Comprehensive knowledge of current PC operating systems, printing, networking and application environments. • Demonstrated experience in managing a metrics-driven organization with demonstrated continuous improvement. • PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).

🏖️ Benefits

• Medical, Dental, and Vision insurance • Employer Paid Basic Life Insurance and AD&D • Voluntary Life Insurance (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • Pre-Tax and Post --Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • Paid Time Off • Paid Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)