Payment Operations Analyst, Customer Success

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Ensure the operational health and optimized performance of our Payments business • Report to the GM of Payments to support the execution and measurement of the business strategy • Create, maintain, and communicate actionable insights from our data to the Payments leadership team • Establish Key Performance Indicators (KPIs): Partner closely with the GM of Payments and leadership to define, measure, and monitor key operational health metrics and early business optimization indicators • Design, build, and maintain comprehensive, user-friendly dashboards (daily/weekly) for business performance and product adoption • Go beyond report generation to interpret data, identify patterns, anomalies, and trends, and articulate insights and recommendations • Understand the payments data model and underlying architecture, proactively identify data gaps • Monitor and ensure that critical business data is replicating and refreshing accurately and timely • Design, implement, and maintain an alerting framework for data exceptions, failures, or significant deviations in critical business metrics • Conduct complex ad-hoc analyses, such as client profitability assessments • Develop, maintain, and ensure the accuracy of internal operational tools • Respond to and fulfill operational data requests from various cross-functional teams • Create and maintain technical and business documentation for reports, databases, systems, and standard operating procedures

🎯 Requirements

• Bachelor’s Degree in a quantitative field such as Mathematics, Computer Science, Statistics, Economics, or a related discipline • 3+ years of professional experience in a Business Intelligence, Data Analyst, or Financial Analyst role with heavy emphasis on data querying and business application • Expert proficiency in writing SQL queries is mandatory • Required and critical hands-on experience working with Databricks • Strong experience building and maintaining executive-level dashboards and reports using tools like Power BI or Domo • Proficiency in understanding and interpreting data from reviewing application behavior or software code • Strong proficiency in Excel/Google Sheets for deep-dive modeling, analysis, and data manipulation • Python experience is a plus • Understanding of data warehousing concepts, ETL processes, and relational database design • Exceptional verbal and written communication skills with the proven ability to translate complex data findings into simple, executive-level business language and actionable insights • Demonstrated ability to manage competing priorities, meet tight deadlines in a fast-paced environment, and maintain unwavering attention to detail and accuracy

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account, and Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters