Product Support Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Deliver an exceptional client experience by identifying and documenting client needs and issues • Answer incoming inquiries and apply problem-solving techniques • Educate clients and follow issues through to successful resolution • Provide consistent, professional, and high-quality client support • Establish procedures to ensure client satisfaction and quality service delivery • Communicate and collaborate across teams and departments to resolve issues • Replicate and document issues for further escalation • Support Klara users as part of the Client Services team

🎯 Requirements

• Bachelor's Degree, preferred • 1-2 years of related experience • Ability to manage/field 25+ inbound calls per day • Ability to work from 11 am - 8 pm EST (required) • If local, ability to work onsite at the Boca Raton HQ Office 3 days a week • Expertise in evaluating, troubleshooting, and following up on customer software application issues • Experience in a medical practice and/or with an EMR is preferred • Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS • Knowledge of bug tracking software such as Zen and Jira • Excellent interpersonal, verbal, and written communication skills • Ability to effectively prioritize and manage time

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k) matching contribution of 50% of employee contributions deferred on up to 6% of compensation • Generous Paid Time Off • Paid Parental Leave programs • Company-paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups • Professional development opportunities • Tuition reimbursement programs • Unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities • Remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations • Zen and wellness rooms • Dog-friendly headquarters