Assistant Project Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷‍♀️ Project Manager

🚫👨‍🎓 No degree required

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ModSquad

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2007

🤖 Artificial Intelligence

Customer Support Outsourcing • Content Moderation • Artificial Intelligence

ModSquad is a company specializing in intelligent customer support and outsourcing solutions. They provide a wide range of services including multi-language customer support, technical support, and CRM tool integration. ModSquad excels in data security, safety, and compliance, offering advanced solutions such as their patent-pending Cubeless secure workplace platform. Alongside their human expertise, they incorporate artificial intelligence and automation to optimize services and exceed customer satisfaction goals. ModSquad is particularly focused on areas like content moderation, trust and safety, community management, and maintaining high customer satisfaction rates. Their areas of specialization include gaming, e-commerce, retail, technology, and crypto. They blend human expertise with cutting-edge technology to offer tailored solutions that enhance customer experiences and operational effectiveness.

📋 Description

• Support the Project Manager in executing daily operations for social media moderation and community management projects. • Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities. • Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts. • Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed. • Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers. • Track daily performance metrics, productivity data, and QA outcomes to support project health and insights. • Assist with enforcing brand voice, tone, and platform-specific moderation rules across Reddit, Discord, Facebook, Instagram, TikTok, X/Twitter, forums, and other platforms. • Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients. • Contribute to the refinement and evolution of moderation and engagement playbooks. • Partner with Leads and Mods to ensure consistency in community responses, moderation decisions, and audience experience. • Conduct QA reviews and shadowing sessions to assess performance and consistency. • Deliver feedback and coaching to employee moderators and provide operational guidance to contractors. • Assist in conducting 1:1s, performance check-ins, and team meetings that focus on continuous improvement and operational excellence. • Identify opportunities to improve training materials, SOPs, and onboarding practices. • Help prepare reports and updates for clients, including KPIs, performance trends, and escalation summaries. • Join client calls as needed to represent real-time team performance, operational updates, and project insights. • Assist with QBR preparation and contribute to client strategy sessions by providing on-the-ground perspective and community trend analysis. • Build rapport with clients and represent their expectations internally to ensure project alignment.

🎯 Requirements

• 2+ years of experience in social media moderation, community management, or support operations. • Strong familiarity with digital communities and platforms such as Reddit, Discord, Instagram, Facebook, X/Twitter, TikTok, and forums. • Understanding of moderation strategies, community standards, brand voice, and trust & safety protocols. • Experience working in remote, fast-paced environments with distributed teams. • Strong communication and organizational skills; able to juggle multiple priorities with attention to detail. • Proficient in tools such as Zendesk, Sprinklr, Asana, Khoros, Trello, or similar (preferred). • Passion for online communities, digital culture, and audience engagement.

🏖️ Benefits

• Work remotely. • Set your own schedule. • Pick your projects. • Work with the best brands on the planet alongside great people.